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The client
Matelas Dauphin
- Sector: Manufacturing - consumer goods
- Size: SMB, 85 employees
- Region: Capitale-Nationale (Québec)
Matelas Dauphin, a Québec maker of premium bedding, was looking for a Microsoft partner able to support its growth with continuous follow-up and a predictable budget. Moving to the io4 360 model transformed the relationship and made the Microsoft 365 environment reliable.
Results at a glance
Key figures.
≤ 24 h
Average turnaround time
Vs ≈ 5 days with the previous vendor
100%
Microsoft 365 continuity
Stable Microsoft 365 production since go-live
−20%
Average hourly cost
Vs the old pay-per-hour model
1
Dedicated team
Knows the context, the history, the priorities
The context
Matelas Dauphin worked with a traditional IT vendor that billed every incident by the hour. The company set three priorities: a budget that stays predictable month to month, a team free to call at the first signal, and a contact who already knows its environment and history.
The manufacturing context added a further requirement: Microsoft 365 (Exchange, Teams, SharePoint) available around the clock, since it directly supports commercial operations and the supply chain.
The io4 approach
We put the io4 360 model in place — prepaid hours, a dedicated io4 expert, a single point of contact. Within a few weeks, the assigned expert became the institutional memory of Matelas Dauphin's Microsoft environment.
- Initial audit of the Microsoft 365 tenant and identification of risks (Defender configurations, sensitivity labels, Conditional Access).
- Stabilization: universal MFA, blocking of legacy authentication, Exchange and OneDrive hardening.
- Onboarding of the internal IT team onto the io4 console (full transparency on hours used and actions taken).
- Quarterly review meetings with senior management — alignment on upcoming priorities.
The results
After more than a year of partnership, the Microsoft 365 posture is defensible, budget predictability is achieved, and the internal team focuses on business topics.
- Response times cut by 5× on critical topics.
- Average hourly cost down 20% vs the old model, with quality maintained.
- Stable Microsoft 365 production since the contract started.
- Progressive Law 25 compliance built into the bank of hours (within the same plan).
“The management of our Microsoft tools has improved significantly thanks to the rigorous, responsive support of io4 360. Every intervention was carried out efficiently, quickly and with great reliability.”
Microsoft technologies used
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